Our services

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Here,

at Hôtel Dupond-Smith, when it comes to in-room service, your wish is our desire. Our massage and beauty care specialists come to you, as do our personal trainers who provide tailor-made keep-fit or exercise sessions. What better way to enjoy your stay to the full, in the utmost refinement, than sipping champagne from our selection on your balcony, or ordering a delicious breakfast, served all day.

Time is a luxury to be savoured in the privacy and comfort of your own room.

 

There,

in the heart of the most exclusive part of the Marais, you will experience two different facets of Paris: one steeped in history, the other resolutely contemporary. Hôtel Dupond-Smith is located in the vicinity of over 120 private mansions dating back to the 16th and 17th century and just waiting to be discovered by visitors who happen upon a hidden courtyard or garden while out on a stroll. Since the 80s, the Marais – Paris’s equivalent of New York’s “Village” – has nurtured a truly aesthetic and artistic spirit. The area is best visited on foot, to take in the cultural heritage of rare treasures, on the one hand, and avant-garde style dedicated to early adopters, on the other. Getting away from it all by dropping into a contemporary art gallery or two (or three), or wandering from the Hunting Museum to the Photography Museum, while you’re out on a shopping spree, is part of the Marais art of living.

A truly inspiring way of life, for Sunday outings too.

Hotel Services

ADAPTERS

The voltage in your room is 220V/50Hz.
Adapters and transformers are available.

 

AIR CONDITIONING

You can adjust the temperature in your room as required.

 

ALLERGIES

If you suffer from food allergies, please let us know so that we can cater for your special needs at breakfast or if you require room service. For a relaxing night’s sleep, two types of pillow and duvet are provided. You can choose either feather or fibre pillows.

BABYSITTING

If you would like your children to be looked after for a few hours, a team of external, multilingual babysitters are at your service. The babysitters (men and women) are selected according to experience and speak the language requested by the parents. We are at your disposal if you have any special requirements regarding your babysitter, and to book the service in advance.

 

BEAUTY TREATMENTS

If you would like to take advantage of our beauty treatment service in your room, we can arrange for an appointment with a make-up artist, manicurist, a masseur or a hairdresser. Please contact us for the desired service. 

 

BABY BEDS

A baby bed is available for children under the age of three, which can be set up before you arrive, if you made this request at time of booking. We can also provide comfortable sofa beds if you would like your children over the age of three to sleep in your room.*

 * service available in the Saint Léger Léger, James Jewel and John Doe suites

 

BATHROBES

You will find bathrobes designed by Maison Martin Margiela in your bathroom. Their style is reminiscent of the smoking jacket, which inspired that most elegant of indoor garments. In the 19th century, the smoking jacket was merely a jacket worn in  smoking rooms to prevent tobacco odours penetrating the smoker’s clothes, hence the use of the term smoking in French. We would remind guests that the entire interior of the Hôtel Dupond-Smith is smoke-free and that the bathrobes are provided as elegant attire only. Please contact us if you would like to purchase one.

 

BREAKFAST

To ensure you enjoy your stay to the full, in complete privacy, Hôtel Dupond-Smith offers a variety of breakfast menus, served in your room from 7 am. This service is available all day at your convenience. Breakfast is also served in the ground-floor lounge during the same hours.

We offer a choice of three breakfast menus:

Tonic 12 €

Energy 19 €

Phlegmatic 25 €

CHAMPAGNE

If you would like to enjoy a bottle or a glass of champagne in your room, we offer a selection of fine vintages. The champagne, chilled to just the right temperature (8° to 11°, according to the particular vintage), will be brought to your room. 

These outstanding vintages are available:

Maison Louis Roederer: “Cristal”, made exclusively from Grand Cru grapes, 55% Pinot Noir and 45% Chardonnay, a delicate, complex nose, and fine, silky texture. First created in 187 for Czar Alexander II (75 cl).

Maison Krug: “Grande Cuvée Brut”, a blend of 50 to 60 wines from three different varieties of grape – 50% Pinot Noir, 20% Pinot Meunier, 30% Chardonnay – an intense golden colour and fine sparkling bubbles, and a floral fragrance with hints of gingerbread and citrus fruits (75cl).

Maison Billecart Salmon: “Brut Réserve”, grapes from three different years, 40% Pinot Meunier, 30% Pinot Noir, and 30% Chardonnay. With exquisite pear-flavoured notes, the attack on the palate is finely crafted and the after-taste floral (75cl).

“Brut Rosé”, two different varieties of grape, 60% Chardonnay and 40% Pinot Noir. Vinified as a red wine, with a fragrance of red and citrus fruit. The attack is fresh with a hint of minerals (75cl).

Maison Deutz: “Brut Classic”, 80% of Premiers and Grands Crus made up of 38% Pinot Noir, 32% Pinot Meunier, 30% Chardonnay, delicate bubbles, a biscuity nose, and an aroma of grilled almonds (75cl) or flutes.

 

CHARGERS

In addition to the iPhone docking station in your room, a range of chargers is available for charging your mobile phones, tablets, PDAs, MP3/4 players and game consoles. Contact us to specify the type of charger you wish to borrow. 

 

CONCIERGE DESK

Our concierge is available at any time to fulfill your wishes.

 

CHILDREN

Special in-room facilities are provided for children on request, either at time of booking or from Reception.  A bed for children under the age of three, baby bath, bottle warmer, night light, baby change mat or high-chair are available.

If you would like your children to be looked after for a few hours, an external team of multilingual babysitters are at your service. Contact Reception to book this service in advance.

DOGS

Dogs are allowed at Hotel Dupond-Smith. Ask us for any items you require for your pet during your stay.

 

DAMAGE

Great care has been taken with every detail of your room’s exclusive decoration scheme. If you would like to know more about the decorative elements and fabrics used in your room, don’t hesitate to ask us,  – each has a history all its own. Accordingly, if any of these items were damaged accidentally, Hôtel Dupond-Smith would be obliged to any costs incurred to your bill.

 

DEPARTURE

If you wish to leave your room later than the midday check out time, please enquire us, we will do our best to meet your requirements, according to room availability.

 

DISABILITIES

One of the hotel’s rooms is specially designed for guests with reduced mobility. Ask at Reception if you require a portable hearing loop, wheelchair, vibrating alarm clock, or a remote control or telephone with large buttons.

 

DVD PLAYER

Contact us if you require a DVD player to be set up in your room. 

 

DOCTOR

Contact Reception if you need an emergency medical appointment. Our staff can also pick up your prescriptions from the chemist’s. Plasters and antiseptics are available for minor cuts and wounds. 

 

DOCKING STATION

Your room is equipped with an iPhone and Smartphones docking station. The station also has a bluetooth mode, for all bluetooth-compatible phones.

EXTRA DUVETS

If you require an extra duvet for an even more comfortable night’s sleep, please contact us.

 

ERRANDS

Please enquire us if you have any errands that need to be run in Paris. 

 

ESPRESSO

An espresso machine and coffee capsules are on hand in your room for enjoying a cup of coffee whenever you feel like it. Choose from three varieties of Nespresso coffee: black for ristretto, gold for espresso and red for decaffeinated. 

FLOWERS

If you would like to send flowers or simply enjoy the pleasure of receiving your own bouquet, contact us to place your order. Vases are also available from Reception.

 

FRESH FRAGRANCES

Hôtel Dupond-Smith has selected creations by Margiela for your greater enjoyment throughout your stay here. If you would like to buy any of Replica fragrances, we will be pleased to supply you with the address of one of the Perfume House’s (few) stores. 

 

FAX

You can send and receive faxes at the hotel 24 hours a day at this number: +33 (0)1 42 76 88 90.

HEATING

Your room is equipped with a two-way air conditioning system. You can adjust the temperature as required.

 

HAIRDRESSER

We can arrange an appointment for a hairdresser to come to your room at your convenience . 

 

HOUSEKEEPER

A chambermaid is in charge of taking care of your room. You can also request for her to prepare your room for the night (turn down service) in the evening. She will not enter your room, however, if you hang the “Do not disturb” sign on your door. If you would like to specify a particular time for this service, please inform us.

You can also contact reception for extra items, including: - Bath towels - Slippers - Duvet - Fibre or feather pillows - Hangers - Vases

The chambermaid can also unpack your luggage, if you wish.

 

HOTEL SHOP

If you would like to purchase certain items provided in your room, please contact us. The following are available:

Maison Martin Margiela velvet terry cotton bathrobe (250 €) 

Bathroom goblet (45 €)

Hotel Dupond-Smith umbrella (35 €)

Hotel Dupond-Smith shopping bag (35 €)  

 

HAIRDRYER

The bathroom is equipped with a hairdryer for guests’ use. 

IPAD

An iPad is available for use in your room. Reception will have them brought up to your room, on request. 

 

INTERNET

Free Internet access (Wifi) is available in every room and throughout the hotel. 

LETTERS AND PARCELS

All letters and parcels addressed to you are kept at reception and will be handed over to you when you check in or when you get back to the hotel. They can also be taken up to your room, if requested in advance.

 

LAUNDRY / DRY CLEANING

A bag is provided for this purpose, which you will find in your walk-in wardrobe. Leave the bag with the completed slip at the bottom of your bed. Laundry left before 10am will be returned to you the same day before 7pm, except on Sundays and bank holidays. Please ask us if your items require special care or treatment.

 

LUGGAGE

We can take care of your luggage and retrieve it from when you check out of the hotel. 

During your stay, if you would like us to store your luggage in the hotel’s left luggage storage area, please us. A chambermaid can also unpack your luggage for you when you arrive.

We can also store your luggage for an early arrival or late departure.

If you’ve had a busy day out shopping in Paris, we can help make your journey back to the hotel as easy as possible. We provide an unaccompanied delivery service for your personal belongings and purchases. 

MASSAGES

Hôtel Dupond-Smith has arranged for the services of a qualified masseur, who will set up a massage table in your room. Enjoy personalised treatments to get over jet lag, or to relax your back and legs, using a range of Mon Masseur natural wellness products. Ask US to make an appointment for you.

 

MINIBAR

The minibar in your room offers a selection of mineral waters, non-alcoholic sparkling and still drinks, champagne, red and white wines, and beer as well as a selection of snacks. If you would like any beverages or snacks not on the menu, please contact us. 

NO SMOKING

The entire interior of the Hôtel Dupond-Smith is non-smoking. This applies to all rooms and suites, the lobby and all indoor areas. We would ask you to comply with our smoke-free policy for everyone’s comfort and well-being. Guests who fail to adhere to this policy are reminded that smoking will set off both the smoke and fire alarms. Furthermore, if we notice tobacco odours in your room, Hôtel Dupond-Smith will be obliged to hire the services of an outside company to clean and remove the odours from your room, the cost of which will be added to the bill in the sum of a € 350.00 flat fee.

The Lord R’Hoone, Saint Léger Léger and Joseph Lestrange rooms and suites feature outdoor terraces, where smoking is permitted in the open air. These are the only exceptions to the no smoking rule.

PERSONAL TRAINER

An appointment can be made with a personal trainer for a relaxation and stretching or soft gym session in your suite*. We will be happy to book this personalized in-room service for you.

* service available in the Saint Léger Léger,James Jewel and John Doe suites.

 

PRINTING DOCUMENTS

If you have any documents that need to printed out, simply e-mail the files to the following address bonjour@hoteldupondsmith.com or simply hand them to Reception for printing. Your print-outs will be available for collection at Reception or returned to your room in an envelope, as you wish. 

 

PILLOWS

Extra fibre or feather pillows can be provided. Tell us which type of pillow you require.

 

PHOTOCOPIES

Ask us, if you need photocopies made. 

 

PRESS

Every morning, the hotel offers a personalised press review service, tailored to your needs, including news from the local press. Please informus of your requirements. 

ROOM SERVICE

A choice of hot and cold, savoury and sweet dishes is available 24hours in your room. Our selection of quality dishes will be served within 45 minutes of your call to Reception.

SAFE

Your room has a safe to protect your valuables. It has internal lighting to ensure that you don’t leave anything behind.  

 

SUSTAINABLE DEVELOPMENT

In order to provide you with the utmost in refined comfort, in keeping with a solid commitment to the environment, Hôtel Dupond-Smith has adopted an ethical approach to its guest services, which meet sustainable development standards. Hôtel Dupond-Smith uses environment-friendly products as part of its select service policy, which include 100% recycled toilet paper and eco-certified cleaning products. Hôtel Dupond-Smith is also committed to reducing and sorting waste efficiently. We also pay close attention to water consumption: Hôtel Dupond-Smith has made sensible washing of bath linen a priority.  As part of belief in thinking local, the decoration in your room is primarily sourced from practitioners of traditional know-how and expertise. Importantly, this includes the Nid d’Or bedding in your room, which offers the utmost comfort and is made entirely in France. And last but not least, you can also enjoy a selection of organic produce at breakfast. 

 

SATISFACTION SURVEY

In order to provide you with flawless service, your observations and remarks about Hôtel Dupond-Smith are of the utmost importance to us. It is available at in your room.

 

SHOESHINE SERVICE

A shoeshine service is available in the hotel. You will find a bag in your wardrobe for this purpose. Contact Reception for same-day service. If you’re in a hurry, there is an automatic shoeshine machine.

TURNDOWN SERVICE

A chambermaid is in charge of taking care of your room. You can also request for her to prepare your room for the night (turn down service) in the evening. 

 

TÉLÉVISION & RADIO

More than sixty stations and 30 international stations in different languages. 

 

TEAS AND HERBAL TEAS

A selection of teas and herbal teas from Kusmi Tea are available in your room free of charge:

Throughout the day Teas - BB Detox, a blend of maté, green tea and rooibos, flavoured with a subtle hint of grapefruit. - Earl Grey, Chinese black tea, flavoured with bergamot, Chinese lemon grown in Sicily.

Evening Herbal teas - Verveine-Menthe poivrée, a relaxing verbena an peppermint herbal tea, for enjoying after meals - Camomille, a soothing herbal tea with chamomile flowers. 

UNPACKING AND CREASE-REMOVAL

You can request a chambermaid to unpack for you when you arrive. A clothing creaseremoval service is also available. Please ask us. If you wish to do your own unpacking, you can request an iron and ironing board to be brought up to your room. 

 

UMBRELLAS

Ask us for the latest weather report. An umbrella is provided in all Hôtel Dupond-Smith rooms and suites. Contact us if you require an extra umbrella. If you are interested in acquiring this particular umbrella model, it is also available for purchase from Reception.

WAKE-UP CALL

If you require a wake-up call, please contact Reception us to request the time you wish to be called at.

 

WIFI

There is free WiFi access in every room and throughout the hotel.